Paul Williams of Idea Sandbox, a former Starbucks partner and currently a consultant who works with Starbucks, puts it this way:
"Starbucks is a human company. That's the difference there. The mission statement and the intentions - they're not just on paper. They truly are meant to be the way things get done. The biggest story at Starbucks is that it's as much about people as it is about coffee."
The respect that leadership offers the employees is also often reflected in the way in which employees respect and create an experience for one another.
John Moore, the founder of Brand Autopsy Marketing Practice and a former partner with Starbucks, notes,
"What I truly found special about the store experience was that it was basically a family.
What leadership offered to us, we offered to one another."
Leader who treat their staff with respect encourage their employees to do the same for their coworkers.
- Joseph A. Michelli 'The Starbucks Experience' -
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